Policy on Student Grievances

Inspiritive has a fair and equitable process for dealing with student grievances and appeals. Inspiritive is committed to supporting and fully utilising its Grievance Policy. This policy applies to student grievances both academic and non-academic.

All prospective students will be provided with a copy of the Grievance Policy and Procedure document.

All disputes or grievances will be handled professionally and confidentially in order to achieve a satisfactory resolution.

All parties will have a clear understanding of the steps involved in the grievance procedure.

Students will be provided with details of external authorities they may approach, if required and use of the grievance resolution processes described below do not preclude a person's right to pursue other legal remedies.

All grievances will be managed fairly and equitably, in a timely manner with Inspiritive agreeing to attempt to resolve grievances within 5 working days.

Students may raise any matters of concern including, but not limited to training delivery and assessment, the quality of teaching, student amenities, discrimination and sexual harassment.

Inspiritive will attempt to resolve all grievances through discussion and conciliation. Where a grievance cannot be resolved through discussion and conciliation, Inspiritive acknowledges that an appropriate external mediator will be used to resolve the grievance between the parties.

Grievance Procedure

The grievance procedure relating to academic and non-academic matters including but not limited to the delivery of training and/or assessment involves the student initiating:

Discussion with the relevant instructor / facilitator about the grievance.

If the grievance is not resolved at this stage, the grievance can be escalated to the CEO of Inspiritive Pty Ltd for further consideration.

If at this stage, the grievance is still not resolved a committee of two Board members of Inspiritive will be involved in the resolution process.

Should the grievance should still be unresolved after seven days, an independent, external mediator from the list below will be appointed by Inspiritive. Inspiritive confirms that these providers have offered their services for this purpose. The results of this mediation will be final subject to existing legal rights. All fees to external mediators will be the joint and equal responsibility of the parties to any dispute resolution process.

Independent mediators

Phoenix Compliance Management Mediation Services

731 Pacific Highway, Gordon, NSW 2072

or

Curriculum and Training Services, Dendy PO Box 3049, Brighton, Vic 3186

If a grievance remains unresolved after the independent mediation process, VET students can refer the matter to the Victorian Registration and Qualifications Authority or the National Training Complaints Hotline on 1800 000 674, or to their legal advisor.

All academic grievances will be recorded and kept according to the terms of the Privacy Policy for a minimum period of five years to allow all parties access subject to written requests to Inspiritive.

Updated 10th July 2009 V4